- Treat every one with respect and care, no matter what their station in life. Be just as gracious to them on the street as you are in the funeral home. People, especially small town people, can tell if you are genuine.
- The quality of the service you provide is more important than anything else you can offer. In an era when funeral homes compete to offer new services and products, what people really want and need is a friend who listens and gently guides them through a difficult time.
- Be modest and speak plainly. People are impressed by your ability to connect with them and understand them, not by an air of self-importance or a fancy car.
- All the steeples point in the same direction (this is a quote from Paul's father); we must respect the beliefs and traditions of others, whether we share them or not.
Though Paul is semi-retired, he still comes in to the funeral home every day and has a watchful eye on preparations and services. Many families still request him, though these days he only rarely meets with families to make funeral arrangements. Why do they still ask for him, when there are other directors with newer skills, who offer personalized folders, video tributes, dove releases, thumb print charms and glass balls blown with cremated remains and swirled colors?
They trust Paul. For 57 years he has been the same gracious, caring man who has guided, served, and befriended their family through the generations. They know him and he knows them.